Live Chat Software is a help desk system for a web site which enables the customer to contact them in case of any queries or when they are stuck with an issue while they go through your web site. It is usually used by those web sites which sells products. Live chat on your website can improve your customer service as you can help two or more customers at the same time.  One can find more information at

In live chat support software, an operator can assist more than one customer at a time. This is one of its major advantages as it saves a lot of time and patience of the customer. The role of a support specialist is at its peak in such a situation where he is answerable to more than one queries from multiple customer.